Terms of Service
Shipping and Returns
Shipping & Cancellations
Pre-Dispatch Cancellations
Changed your mind? If you request a cancellation before your order is dispatched, we will issue a full refund in the form of store credit equivalent to your order value.
Damaged or Incorrect Shipments
In the rare event that you receive a damaged, defective, or incorrect product, we are here to help. The item must be returned to us in its unused, original condition and packaging. Following successful verification, we will promptly arrange for a replacement or store credit.
Please note: Claims will not be accepted if the damage is a result of customer misuse, negligence, or improper handling.
Return Requests & Verification
The 24-Hour Return Window
To qualify for a return or exchange, you must initiate your request within 24 hours of order. Please reach out to our dedicated support team immediately at vaasayati@vaasayati.com
Mandatory Unboxing Video
To ensure a fair and transparent verification process, a complete, continuous, and uninterrupted unboxing video is strictly mandatory for all return, exchange, damage, or discrepancy claims.
Your video must clearly capture:
- The intact outer packaging
- The shipping label
- The live unsealing process
- The exact condition of the product
Absolutely no claims will be entertained or accepted without a valid unboxing video, under any circumstances.
Product Eligibility Criteria
To be eligible for a return, the product must be completely unused, unopened, unaltered, and in its original sealed condition, accompanied by its original packaging and invoice.
We cannot accept returns if:
- The request is made after the 24-hour delivery window.
- The product has been used, tested, sprayed, tampered with, or altered.
- The original packaging or invoice is missing.
- A valid unboxing video is not provided.
Refunds & Processing
Our Refund Policy
Please note that Vaasayati does not offer monetary bank refunds. Approved returns are fulfilled via store credit.
Exceptional Monetary Refunds
In rare and highly exceptional circumstances, if a monetary refund is approved at our sole discretion, the amount will be reversed to your original mode of payment within 3–5 business days (subject to standard banking processing timelines).
Processing Timelines
Once your returned package reaches our facility and passes our quality control inspection, your return, exchange, or store credit will be fully processed within 5–10 business days.
Final Disclaimer
Vaasayati reserves the exclusive right to approve or reject any return, exchange, or refund request following a thorough inspection and verification. We encourage all customers to review product details carefully before ordering, as our policies are strictly enforced without exception.